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In the legal industry, selling is viewed with disdain, yet rainmakers are treated with reverence and care. They’re the golden goose their firm fights to protect. This situation is a common problem for firms.  Rainmaking without selling seems impossible. It looks like the kind of thing a snake oil salesman

Customer service for law firms is key to generating and retaining a strong book of business. Many firms believe providing great service stops at winning a case, but for clients, it’s much more than that. Taking the time to evaluate your processes to ensure you ‘wow’ each of your clients

If you want to attract loyal clients to your law firm, you need to showcase the value and services your firm can offer beyond the matter at hand. This means that just because a client came to you for a labor and employment matter, you should highlight other areas you

Taking steps to increase law firm profitability is always in the back of lawyers minds but their daily responsibilities can quickly take up the need to focus on growing their business. However, it doesn’t have to be time consuming to enhance profitability. These 4 strategies can easily be implemented all

Law firm billing and invoicing can be a source of frustration for many. From invoice creation to monitoring the billing cycle, chaos can erupt quickly.  It would be easy to place the blame on clients not paying on time, but much of the billing process starts with your law firm

Customer service skills for attorneys should always be a work in progress to improve the client experience. According to Lexis-Nexis’ Age of the Client, “eight out of ten lawyers believe they are delivering ‘Very well’ or ‘Quite well’ on all of the top client priorities.” However, only 60 percent of