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Andrew McDermott

3 Ways to Earn PR for Your Solo Practice

August 31, 2018 By Andrew McDermott Leave a Comment

PR-Solo-Firm

Wouldn’t it be wonderful to be able to attract an avalanche of customer attention, wherever and whenever you wanted? A never-ending stream of clients and revenue for your solo or small practice?

Not only is it possible it’s completely doable.

It’s something that solo, small and even large firms can do. Today I’m going to show you how that’s done.

It’s impossible, small firms can’t earn PR

It’s there, isn’t it?

The unspoken fear lurking in your subconscious. Or maybe it’s hopelessness. The despair and frustration that you simply don’t know how to attract any kind of PR.

It’s tough.

What if you aren’t connected? What if you don’t have a thick address book filled with well-known influencers and power brokers who owe you a favor?

You can still do it.

You can use the strategies and tactics I’m about to share with you to generate the kind of press most attorneys dream about. In reality, there’s really only one thing in your way.

It’s you.

Here’s a mistake many people make when they read content like this. They read it with a skeptical eye. As if they’re jaded and disillusioned. Life as an attorney has taught you some harsh lessons.

If it sounds too good to be true, it probably is

Am I right?

This is a common mistake. Here’s how it works.

People achieve the seemingly impossible. They share their strategies and tactics with others. Then, they’re shouted down as naive, dishonest or unrealistic.

Resist this.

Why?

Because the strategies and tactics high-achievers use often seems silly or counterproductive. What works for the high achievers is often ignored by underachievers.

Ready for some PR? Let’s get started.

Strategy #1: Newsjacking

David Meerman Scott coined the term “newsjacking” to describe the age old practice of getting others to promote and evangelize your business.

Here’s how he describes it.

“Newsjacking is the art and science of injecting your ideas into a breaking news story and generating tons of media coverage and social media engagement.”

  1. You find a trending topic or story.
  2. You create a relevant hook that goes with that story. You combine the two.
  3. Then you share your combined story with seeders and influencers.
  4. Ride the PR wave as interested parties flock to your site.

Newsjacking graphic - life of a news story

While Scott coined the phrase “newsjacking” he didn’t invent the practice. It’s something people-in-the-know have used to attract a massive amount of attention and traction.

Newsjacking is a straightforward way to “go viral.”

How do you jump in front of a trending or breaking news story? You use tools. First, create a list of broad keywords that are both directly and indirectly related to your practice area. If your focus is family law, keywords like “divorce,” “celebrity divorce,” or “custody battle.”

Next, head to Google Alerts and add your keywords.

Change your settings so you’re notified as-it-happens. Newsjacking is a time sensitive strategy. The sooner you’re publishing content related to a trending story the better your results.

Strategy #2: Become a trending or pop culture pirate

Breaking Bad was a pop culture phenomenon.

It followed the story of Walter White, a high school teacher who decided to become a drug kingpin. This critically acclaimed show featured a crooked but lovable attorney by the name of Saul Goodman.

better call Saul image from Breaking Bad

Vice had a simple question. Was there a real life Saul Goodman? They found a real life Walter White. Could they find an attorney who was just as effective as Goodman?

As it turns out there was.

Howard Greenberg is, thankfully, not a criminal.

Vice pursued Greenberg but you can pitch interested parties (e.g. journalists, publications, influential YouTube channels, etc.).

Here’s how it works.

  1. You create a compelling story, angle or hook. (doesn’t need to be sleazy or unethical to be compelling)
  2. Next, you identify the influencer who would be interested in your story. It’s absolutely crucial that your story is interesting to your target.
  3. Then, you pitch your story focusing entirely on your target’s desired angle. This isn’t about you, it’s about the story they’re looking for and the value you can provide.

Where do you find these influencers?

  • ProfNet
  • Expertise Finder
  • Help a Reporter Out
  • Muck Rack
  • SourceBottle
  • The Kiti
  • PitchBox
  • GroupHigh

If you’re not sure how to pitch your story, use the four step process outlined in Newsjacking.

Strategy #3: Use group emotional contagion

Researchers made an interesting discovery.

Our emotions are contagious.

There are specific emotions that facilitate sharing like awe and joy. Some emotions, like sadness don’t facilitate sharing. There’s one emotion however that gets people to share aggressively.

Anger.

You’re probably wondering why. It’s our thought germs.

See what I mean?

Okay. How do you go about using group emotional contagion to earn PR?

  1. Find a worthwhile story or cause (e.g. unfair parking tickets) OR an upsetting cause (defending neo nazi trolls).
  2. Position yourself behind the anger (e.g. this is terrible, let’s fix it). Be prepared to explain specifically why your story or cause is an outrage OR
  3. Position yourself in front of the anger (e.g. I’m going to defend horrible evil people, here’s why). Be prepared for the backlash that comes your way. Provide people with a viable or morally justifiable reason for your choice.
  4. Use advertising, journalist databases from strategy #2 and social media to jump start your story.

Here’s the thing with this strategy.

Anger spreads fast. Once it begins to spread you’ll lose control over the story. It’ll begin to take on a life of its own. It’s crucial that you get the narrative right before you launch your campaign. You won’t be able to change it later. Get it wrong and the consequences could be dire.

Here’s an example of an attorney positioning himself in front of the anger (e.g. how could you do this?).

And someone positioned behind the anger (let’s stop this together!).

See the difference?

Solo firms can earn a massive amount of PR

As Daniel Muessig showed us, size isn’t a limitation. It’s about your willingness to do the impossible. It’s only impossible until it’s done. It all comes down to a simple formula.

Do what others can’t or won’t.

Serve in a way that’s difficult or impossible for others to do it. These aren’t the only strategies you can use, but they’re effective ways to generate a massive amount of attention for your small or solo practice.

Isn’t it wonderful?

With the right strategies achieving the impossible becomes, possible.

Filed Under: Blog, Legal, Running Your Business

ILTACON 2018: Content and Event Highlights

August 27, 2018 By Andrew McDermott Leave a Comment

Where do legal professionals and technology support teams go to learn about the latest technology and support services in the legal industry? ILTACON 2018.

ILTACON has become the premier networking event for the legal industry. Each year, law schools, law firms, legal aid societies and bar associations, government and judicial professionals to come together to share, learn and grow together.

Here’s a recap of this year’s conference

More than 4,100 legal and technology professionals gathered together to discuss topics like innovation, productivity, collaboration, security and more.

#ILTACON18: Keynote @LisaBodell of @Futurethinktank: We spend only 14% of our time on “real work.” pic.twitter.com/aUfcyznXof

— David Horrigan (@DavidHorrigan) August 20, 2018

…

AN EMPHASIS ON INNOVATION

Innovation was a big theme at this year’s conference. @matthomann shared his thoughts on innovation. @LisaBodell shared a compelling keynote titled “KILL THE COMPANY.

#ILTACON18 @matthomann of @MeetAtFilament on #Innovation: Make unreasonable requests: People may say yes. pic.twitter.com/GOXedwXZ4c

— David Horrigan (@DavidHorrigan) August 23, 2018

…

“The future isn’t about who you are, it’s about who you’re becoming”

Love hearing about the importance of “killing the company’ – food for thought for #biglaw CINOs planning organizational change@LisaBodell #ILTACON18 pic.twitter.com/IXnTzLRet0

— Thomas Hamilton (@tjhammy) August 20, 2018

…

.@ILTANet planning to launch a series of meetings around #innovation in 2019, looking to its members to drive the discussion. #ILTACON18 #WeAreILTA #peerpowered

— Christopher Hunt (@bren924) August 23, 2018

…

ILTA had an incredible presentation from @LisaBodell, award-winning author and CEO of futurethink, for the Monday keynote, KILL THE COMPANY: End the Status Quo, Start an Innovation Revolution. #ILTACON18 #ILTA #WeAreILTA #legaltech pic.twitter.com/aJ8nsUkkkN

— ILTA (@ILTANet) August 20, 2018

…

4100 attendees at #ILTACON18 this year, the biggest ever. Not surprising #innovation is a big theme. pic.twitter.com/6B7XMAXxtu

— Caroline Hill (@chillmedia) August 20, 2018

…

#ILTACON18: #ScottRechtschaffen of @Littler: If you don’t like change, you’re going to like irrelevance even less. pic.twitter.com/Q8LGLO6YPt

— David Horrigan (@DavidHorrigan) August 22, 2018

…

High level themes kept attendees focused on their role. Customers supply us their problems. We provide them with an innovative solution.

Innovation in legal services is not simply about listening to the customer. It is also about seeing what they can’t. #ILTACON18 #innovation pic.twitter.com/sHaANrelhJ

— Cyndy McCollough (@CyndyMcC) August 21, 2018

…

Plenty of discussion and a little bit of disagreement kept engagement high!

Great keynote by @LisaBodell, but it doesn’t address the greatest obstacle to change and innovation in the legal industry, which is the regulatory structure that obstructs innovation. #ILTACON18

— Bob Ambrogi (@bobambrogi) August 20, 2018

Which of course included some much needed wisdom.

#ILTACON18 Wake up law firms, GCs are increasingly using analytics for outside counsel selection and to evaluate performance of law firms and providers. pic.twitter.com/SC3lIS7KEd

— Sarah Ledgerwood Esq (@sarahewood) August 22, 2018

And some sharp words!

A major barrier to legal innovation is idolatry of self-proclaimed soothsayers peddling sound bites and passing off ideas, concepts, stories as their own. Dilutes and distorts what “work” is actually required. #iltacon18 #biglaw

— Joshua Kubicki (@jkubicki) August 21, 2018

…

WINNERS RECOGNIZED

Both peers and organizations were recognized for their contributions to the industry.

Congratulations to our very own Shengshi Zhao from our Forensic and Technology Services team, who has been recognised as the Young Professional of the Year at the @ILTANet Distinguished Peer Awards pic.twitter.com/0ZlrZc05IO

— Clayton Utz (@ClaytonUtz) August 22, 2018

…

JL has been recognized as the “Innovative Law Firm of the Year” by @ILTANet! This award recognizes the development of our #workthruIT platform. Congratulations to Victor Barkalov, Greg Alvarez & everyone involved in JL’s commitment to #innovation! https://t.co/7dh6BaMc7M pic.twitter.com/AnEqgpD3LR

— Jackson Lewis P.C. (@JacksonLewisPC) August 23, 2018

…

.@ILTANet unveiled the winners of its 2018 ILTA Distinguished Peer Awards and for the second year running named @imanageinc as its most innovative solutions provider of the year – Read More https://t.co/y0WkDtGOWS  @ILTAConf #ILTACON18 #ILTACON2018 #legaltech pic.twitter.com/Wmlcc9oC4i

— Legal IT Insider (@LegalITInsider) August 23, 2018

…

And here are the winners! ?@LiteraMicro? ?@ILTAConf? #ILTACON18 pic.twitter.com/vHqNXY9CQf

— Caroline Hill (@chillmedia) August 21, 2018

…

EVENTS

Taking a moment to honor the memory of ILTA’s own #SharonSwartworth for her military service. She was killed in 2003 when her Black Hawk helicopter went down over Iraq.

At #ILTACON18: Preparing to honor the memory of #SharonSwartworth for her service to the nation and to @ILTANet pic.twitter.com/lNWeKUgT9O

— David Horrigan (@DavidHorrigan) August 22, 2018

…

A panel on the “end of lawyers” and the “rebirth of the law.”

Another great panel for the Women Who Lead session From the “End of Lawyers” to the “Re-birth of Law” w/ John Fernandez, Berys Amor, Katie DeBord, and Jason Dirkx, and moderated by Camille Reynolds and Michele Gossmeyer. #G068 #ILTACON18 #WeAreILTA #peerpowered pic.twitter.com/KW0LpRkOlf

— Christopher Hunt (@bren924) August 21, 2018

…

Some virtual reality gaming…

One last chance at #ILTACON18 to play our virtual reality games at booth #801 for a chance to win $500.  #Trknowsediscovery #legalmanagedservices #ediscoverypoint pic.twitter.com/gcxvr4tOVY

— LegalManagedServices (@Pangea3) August 23, 2018

…

Legal/gaming cosplay…

We’re ready for another great day at #ILTACON2018! Stop by booth 532 to learn abour our team, our #CyberSecurity services, and pick up some phone chargers while you’re there! @ILTANet @RichBurkeCYBER @WesVanDenburg @ZackeryMahon @Phil_Chaves #WeAreILTA pic.twitter.com/Vok7eaB0fe

— Delta Risk (@DeltaRisk) August 22, 2018

…

It was a gamer’s paradise at last night’s exhibit hall opening reception where attendees came dressed in character costumes and played Donkey Kong, Pac Man, and Super Mario Brothers. ILTA thanks all of our amazing business partners! #ILTACON18 #ILTA #WeAreILTA pic.twitter.com/nQo0lTdlY5

— ILTA (@ILTANet) August 21, 2018

…

Highlight of  #ILTACON18 #ILTACON2018 opening day? Easily Mario & yoshi playing DDR pic.twitter.com/sLkzj6dH0C

— Rhys Dipshan (@R_Dipshan) August 21, 2018

…

“ASK KILLER QUESTIONS” They’re more important than answers. For instance… with @LisaBodell in the keynote. @ILTAConf #ILTACON18 with @SpecialCounsel @D4discovery  @ParkerLynch @Alderson pic.twitter.com/mrRhiL4AGN

— Chuck Kellner (@ChuckKellner) August 20, 2018

SECURITY AND DISASTER RECOVERY

Watch as a 15 year old hacker hacks users in your firm. Head to frightening, yet stimulating panels on data loss and disaster recovery.

The highlight of my #ILTACON18 so far was having the opportunity to introduce the 15 y/o son (@pwned_by_marcus) of a good friend (@BenTheCIO) || He then went on to deliver an epic demo and managed to make hacking look quite easy.  Marcus made me never want to use Wi-Fi again. pic.twitter.com/d0G5aMXLJu

— Luke Schnoebelen (@schneby) August 21, 2018

…

My 3 hackers (the ethical kind).  Think your firm is secure? ‘Watch a 15 year old hack your firm’s users’ starts on 20 minutes in Annapolis 3 & 4.  @ILTAConf #ILTACON18 #hackerclan #hackersintraining pic.twitter.com/o5T5WYFWpw

— Prosperoware (@Prosperoware) August 21, 2018

…

#ILTACON18: @joyfulrush of @LiteraCorp on Crises: More than #DisasterRecovery, e.g., today’s DC rain, kids, etc. pic.twitter.com/uuYDxNwgng

— David Horrigan (@DavidHorrigan) August 21, 2018

…

Security and disaster recovery were important themes at this year’s conference. The recurring message? Law firms aren’t as safe as they believe themselves to be.

ILTACON: A meeting of the minds

ILTA members comprise a broad category of organizations and professionals. The ideas discussed in this year’s conference reinforced a clear but uncomfortable idea.

Change is coming.

Whether we like it or not. Whether we’re prepared for it or not, it’s coming. Panelists were all in agreement. Legal professionals have a difficult choice to make.

Adapt or die.

With the right technology and a network of capable professionals every firm can be prepared. The question is this: Will you be prepared?

Filed Under: Blog, Events, Legal

3 Ways Attorneys Should Be Using Their Calendars

August 23, 2018 By Andrew McDermott Leave a Comment

attorney calendar

What’s the best part about having a specialized attorney calendar?

Not using it! It’s a feeling many attorneys seem to share in the legal world. Their attorneys calendars aren’t performing the way they need them to. Instead of creating freedom, structure and control, calendars restrict it.

It’s not your calendar’s fault.

When calendars are misused they become restrictive. They force you to spend most of your time doing what you have to do instead of the things you actually want to do.

What if it didn’t?

What if your calendar gave you more freedom?

It will.

If you take control of how it’s used.

Why bother?

Because you’d able to create the kind of work day you actually want. One where you’re making things happen instead of letting things happen to you.

Curious?

Here are a few ways you can take control of your calendar and change your work day for the better.

Tip #1: Let other people add to your calendar

We waste a tremendous amount of time on scheduling meetings and events. We go back and forth, discussing the minutia of scheduling a meeting.

It’s exhausting.

A better idea? Let your co-workers and clients add themselves to your calendar. With the right approach you’re able to offer a controlled decision to those around you. You’re creating favorable options, but they’re required to choose from the options you provide.

Choose this or that.

Asking clients “do you want to meet on Tuesday or Wednesday” gives respondents a choice. But you’re making one first. You’re saying every other day of the week is unavailable.

All without explaining yourself.

An easy way to do this?

You use Calendly. Calendly gives you the ability to set the terms and conditions of your availability. You’re able to provide a specific block of time, on specific days, for a specific purpose. Here’s how attorney Tim Blankenship does it.

schedule a meeting with a divorce lawyer

 

And the best part?

It integrates with Outlook. No more wasting time on back and forth emails. Just send out a Calendly link and have respondents choose a time.

It’s that easy.

Tip #2: Reject calendar items aggressively

Some clients don’t have boundaries.

Co-workers aren’t always the best at respecting your time. You’ll need to reject the items that violate your boundaries and restrict your freedom.

But how?

Clients and partners don’t like hearing the word “No.”

So what do you do?

You add two ingredients to your No. Penalties to the asker and clarity on the “why.” Here’s what that looks like.

  • “I’m working on X; If I drop that and focus on Y, we may fall behind on Z.”
  • “X could be a major barrier here. Would you give me [a week] to figure things out?”
  • “Anne is a specialist with X. She recently achieved Y. Can I introduce both of you?”
  • “I’m in the middle of a project right now. The deadline for that is today. Can we reschedule for next week?”

Did you catch that?

The word “No” isn’t listed here at all. You’ve just given clients and co-workers a compelling reason to accept your No. A painful consequence they’d like to avoid and a compelling “why” that allows them to save face.

One last thing.

Be kind. Give people the chance to swallow your rejection with dignity. Make every reasonable attempt to work with those around you. When you can’t, be gracious.

Tip #3: Accomplish big things with structured procrastination

We’re all under pressure.

Our co-workers and clients are under a tremendous amount of pressure to perform. When they find out your calendar is open they’re going to come running. They’re going to try to fill your calendar with their problems.

Don’t let them do it.

Your ability to meet your personal and professional goals depends on it.

Use structured procrastination instead.

Robert Benchley refers to structured procrastination as a tool that’s used to convert an unpleasant habit into an exceedingly powerful strength. He describes it as a tool…

“..that converts procrastinators into effective human beings, respected and admired for all that they can accomplish and the good use they make of time.

All procrastinators put off things they have to do. Structured procrastination is the art of making this bad trait work for you. The key idea is that procrastinating does not mean doing absolutely nothing. Procrastinators seldom do absolutely nothing; they do marginally useful things, like gardening or sharpening pencils or making a diagram of how they will reorganize their files when they get around to it.

Why does the procrastinator do these things? Because they are a way of not doing something more important. If all the procrastinator had left to do was to sharpen some pencils, no force on earth could get him do it. However, the procrastinator can be motivated to do difficult, timely and important tasks, as long as these tasks are a way of not doing something more important.”

That’s it then.

When your co-workers try to fill your open schedule with their problems, use structured procrastination. When you find yourself procrastinating, neglecting to do the things you know you should do stop fighting it. There’s a better way.

Go with it.

Use your calendar to schedule alternate tasks. If you’re human, you struggle with procrastination from time to time. If you’ve tried to overcome procrastination and can’t seem to push through, go with it.

Schedule something else.

Add an alternate or tangentially related item to your calendar. Do that repeatedly and you’ll begin to accomplish amazing things.

The best part about having a calendar?

It’s freedom.

Freedom to focus your time and attention on the details that matter most to you. Sometimes you’re not able to do that, but that doesn’t mean you have to relinquish control over your calendar.

Your calendar gives you freedom…

If it’s treated with care and handled properly. Your calendar isn’t supposed to be restrictive. It’s supposed to be empowering. A helpful tool that enables you to maximize your time. So you have more time to do the things you want to do.

Freedom. It’s the best part about having a calendar. Take control of your calendar and that freedom is yours.

Filed Under: Blog, Legal, Running Your Business, Small Business, Time Management

How To Create a Value Driven Service Delivery Model For Your Clients

August 22, 2018 By Andrew McDermott Leave a Comment

service-delivery-model

The traditional law firm is changing. In the past, clients were satisfied with the basics. Outstanding legal work, fantastic customer service. These were the hallmarks of a successful legal practice.

It’s no longer enough.

Pundits claim the traditional model will soon be obsolete.  They’re right for the most part. The industry is changing in dramatic ways. It’s a twofold problem (1.) clients are no longer satisfied with the excellence traditional firms offer and (2.) law firms don’t know it yet.

Is the traditional service delivery model obsolete?

It soon will be.

There’s a fundamental change taking place and most firms don’t see it.

What change?

A change in mindset. Clients are no longer focused on the same things law firms are focused on. Today clients are focused on Output (results). This is what matters most to them.

Here’s the problem.

Most law firms are still focused on Input (e.g. billable hours/origination). Clients are far less willing to tolerate input these days. The result is a slow, declining spiral as law firms struggle to survive.

Is it really this bad?

How do we know these changes are coming? Maybe it’s simply changing for specific industry segments. There’s no reason to believe this is affecting the legal industry as a whole, right?

Let’s look at the data.

The Georgetown University Law Center, in partnership with Thompson Reuters Legal Executive Institute and Peer Monitor released a report titled…

The 2018 Report on the State of the Legal Market.

In the Georgetown report, we see that things aren’t going all that well for traditional law firms. In fact, there are consistent declines all across the board.

Practice area growth is in decline.

growth by practice infographic

Collection realization rates are falling…

collection realization graph

As hourly rates continue to climb. Yikes.

growth by rate graph

In fact, this report shows industry growth as flat or declining in most key metrics. Profit margins, billing and collection cycles, expense growth – they’re all in decline.

It’s all bad news.

In reality, this shakeup is wonderful news

How can I say that?

This is terrible news. While a few law firms are holding their own, things are getting harder for everyone across the industry. How is this “wonderful news?”

This seismic shift is an opportunity.

Only 38 percent of law firms are actively engaged in experiments to test innovative ideas or methods.

– 2018 Law Firms in Transition

The firms that “get it,” the ones who see this change for what it is and take action, will survive. They’ll succeed as firms all around them begin to fall.

Why?

The firms that succeed will avoid the cognitive biases that impede growth.

  1. The illusion of control. Overestimating our ability to plan for and control future events, reinforcing the sunk cost fallacy and loss aversion.
  2. Loss aversion. Continually pouring more and more resources into a failed strategy.
  3. Preference for completion. The desire to see tasks, projects and ideas through to the end.
  4. Pluralistic ignorance. Associates, partners or shareholders in a firm who disagree with a particular course of action but choose to remain silent. The reason? They typically believe they are the only dissenters.
  5. Personal identification. The mistaken belief that (1.) our identity, reputation and social status is tied to our commitments and causes and (2.) withdrawing that support would jeopardize our identity, reputation and status.
  6. The sunk cost fallacy. The hope that past and continued investments in a failing strategy will ultimately succeed.

The firms that succeed use humility, radical candor and courage to face the brutal facts of their situation. Leaders in these firms face their problems, fears and concerns head on. They’re…

  • Honest about their current performance. Are they more focused on ringing the meter? Or are they more focused on delivering value to clients?
  • Open about their place in the industry. Are they ranked near the bottom of the pile or worse, non-existent? What do clients think and feel about the firm? Are they well respected or known in the industry?
  • Transparent about where they’d like to go. Leaders in these firms don’t hide behind platitudes. They minimize firm politics, choosing to direct their attention in the direction they’d like to go.
  • Candid about the firm’s problems. Are partners leaving? Are profit margins falling? Do clients feel dissatisfied with the level of service they’re currently receiving? Winning firms face these brutal facts confidently.

Did you catch that?

Winning firms focus their attention on delivering value. To their clients first, staff second and the firm/partners third. They realize they can’t maximize partner/shareholder value without first delivering value to their clients and staff.

How do firms go about doing that?

They change their service delivery model to win

Take a look at this list.

  • Scrappy startups like Clerky and Startup Documents provide businesses with general legal help.
  • Sites like Cooley Go provide organizations with legal resources.
  • Services like Upcounsel give clients instant access to attorneys who are willing to provide the same exact service you do, for less.
  • Services like Qualmet help clients assess the value of outside counsel (you).
  • PwC, one of the Big Four accounting firms, opened a law firm in 2017. This trend is expected to continue.

Did you catch it?

The traditional law firm is under attack and has been for some time. There are thousands of services and providers, all of them encroaching on the traditional delivery model.

Legal futurist John Alber described it like this:

“Wait, wait,” I can hear lawyers protesting. “My clients love me. I’m great at service.” But our clients aren’t telling us they don’t like us. Rather, they’re saying that, as good a job as we do plugging jacks into our old-fashioned switchboard, and as truly pleasant an operator as we are on all their telephone calls, they really want something more like an iPhone. Or, as lavishly constructed as our Patek Philippe-grade watches are, they would rather have an Apple Watch. They want better price points all around, much better value than we have been delivering, and WAY better functionality.”

Clients want different.

There’s an army of providers who are eager to give them what they want. This means they’re able to get the exact results they want at a price they’re comfortable with. That sounds bad, but here’s the good news.

You can beat them.

Changing your service delivery model gives you the ability to accomplish several important things. Here’s how you go about doing it.

  1. Identify client wants/needs. Your clients have obvious and hidden wants/needs. They have specific goals and objectives they’re trying to achieve. You’ll need to identify where and how you fit with their plans.
  2. Determine how clients want to be served. Do clients in your portfolio prefer flexibility and ease-of-use? Are they focused on predictability and controlling their cash flow? Or do they prefer openness and transparency? Are they looking for an advisor who isn’t focused on ringing the meter? Your client’s values determine how they prefer to be served.
  3. Uncover their objections. Clients have specific problems with the traditional model. They’re not always comfortable with discussing these openly. You’ll have to lead the way by creating safety and building trust.
  4. Set firm goals and objectives. Are you looking to attract and retain all-stars? Maybe you’re looking to maximize your profit per partner? Looking to overtake a competitor and gain market share? You’ll need to have a frank conversation with leadership about the firm’s goals and objectives.
  5. Change your service delivery model. You’ll want to change your service delivery model to something that meets the needs of your firm and client. This isn’t about randomly assigning a delivery model. It’s about choosing a model that maximizes value for clients and the firm.

Remember the biases I mentioned earlier? You’ll need to deal with them now.

Go through items one through four.

Once you have the answers to each of these questions, you’ll have the data you need to choose the service delivery model that’s right for your firm.

What does this look like?

  • Attorneys who know their ‘break even’ points. Most attorneys don’t know how to properly price their services. Savvy attorneys know how to make money regardless of the fee arrangement. Attorneys should be able to price their work appropriately and explain it to clients in a way that is clear, fair and predictable. When attorneys price their work properly, they eliminate concerns about profitability. Which means…
  • Clients and firms can choose the fee arrangement that works best for both. If every attorney in your firm understands their break even point and knows how to price their work properly, any reasonable fee arrangement can be profitable. Fixed price, subscription, retainer, hourly hybrids – it’s all doable.
  • Firms know how to work. Should your firm maintain a traditional office, transition to a ROWE/remote work, become a virtual firm or function as some sort of hybrid? Remote or virtual firms save clients money but are typically focused on a particular client or practice area. Traditional offices work best for clients who value a strong in-person, interpersonal relationship with key members of the firm.
  • Firms choose the right employment model. Should attorneys focus on billable hours, flat fees or completed projects? Which alternative fee arrangement works best? Billable hours encourages thoroughness and attention to detail. Flat fee or per project arrangements encourage efficiency. An added benefit? These arrangements give firms flexibility. For example, freelance attorneys can work on a per project basis. Salaried associates can handle billable work and so on.
  • Automation and semi-automation becomes the norm. Businesses like LegalZoom show automation can be done well. You can do it better. Your firm can curate policies, procedures and best practices to simplify work. Templates, samples and model documents can be created for routine work. Decision trees can be used to manage any necessary provisions or contingencies.
  • Performance requirements and services are standardized. Firm-wide expectations and standards would be set. Compliance requirements would be measured. Attorneys would receive clear standardized details on how they should handle service related details (e.g. legal matters or customer service). For example, when do you respond to client communication (e.g. four to six hours after receipt)?

You can mix and match or come up with your own service delivery model.

It’s completely up to you.

Your client’s wants and needs give you the data you need to change your service delivery model. If you’re looking to maximize client value you’ll need to start with them. Interview your ideal clients. Get a sense of their ideal firm, then adjust.

Adapt your service delivery model for the right client.

The traditional service delivery model will be obsolete

The traditional law firm is changing.

Outstanding legal work, fantastic customer service, clear pricing. Everything a firm needed to succeed in the past. These used to be the hallmarks of a successful legal practice.

Now they’re the basics.  

Clients have changed. They’re no longer focused on the same things law firms are focused on. Today, clients are focused on Output (results). Your competitors are still focused on input (billable hours).

Don’t make their mistake.

This shakeup is wonderful news. Only 38 percent of firms are actively focused on this problem. You “get it.” You see this change for what it is.

Will you take action?

The choice is yours. Clients are dissatisfied. Your competitors are trapped in a slow declining spiral. The old service delivery model is broken. Give clients what they want, what they need and you’ll win. Create a value driven delivery model and you’ll be ready for the inevitable change.  See for yourself. Try Bill4Time for free for 14 days. Get started for free.

Filed Under: Blog, Running Your Business

3 Ways to (Actually) Disconnect from Work

August 20, 2018 By Andrew McDermott Leave a Comment

disconnect-from-work

What would you do if I told you to stop thinking about yellow ties?

Your brain would instantly focus on yellow ties. The more you tried to shift your focus away from the yellow tie, the more you’d obsess over it.

There’s a secret hidden here.

It’s the secret to truly disconnecting ourselves from work.

Why your best ideas come to you in the shower

Neuroscience has the answer.

Dr. Alice Flaherty, renowned neuroscientist at Mass General shares the simple answer.

Dopamine.

That’s right, dopamine. It’s the neurotransmitter that makes you feel good. Dr. Flaherty, explains the effects dopamine has on our creativity.

“People vary in terms of their level of creative drive according to the activity of the dopamine pathways of the limbic system.”

Did you catch that?

Hundreds of activities we find enjoyable – taking a warm shower or bath, exercising, driving, eating good food, sleeping – these all trigger the release of dopamine. The more dopamine we have, the more creative and productive we become.

There’s another ingredient missing.

Distraction.

Dr. Shelley Carson researcher, psychologist and author of Your Creative Brain says distraction is actually a good thing.

“If you are stuck on a problem, an interruption can force an ‘incubation period,’ in other words, a distraction may provide the break you need to disengage from a fixation on the ineffective solution.”

This teaches us two important things.

  1.  Stress decreases our ability to come up with creative and productive solutions to our problems
  2.  When we’re stuck we tend to obsess on what doesn’t work.

This is why we struggle to disconnect from work.

We take our work home with us. We focus and obsess about problems we can’t really fix at the moment. We ruminate on our day, on the difficult parts of our job. It’s unfair and makes it more difficult for us to do our jobs well.

Disconnecting from work is impossible…

On its own.

Our minds are like steel traps. We focus on the things we feed it – whether that’s yellow ties, your billable hours for the week or a pending case.

You can’t let go.                                                                                                                                                                               

Well-meaning people give you terrible advice. “You think too much. Stop over thinking things” they tell you, which only makes things worse. Their advice is difficult for most.

What’s the solution then?

Stop trying to disconnect from work. This approach is doomed to fail.

Instead, replace work with something else.

How?

Strategy #1: Do something you enjoy

Doing activities you enjoy triggers the release of dopamine. The neurotransmitter your brain needs to come up with a creative solution to your problems.

But it also provides a distraction.

There’s another wonderful benefit to focusing on activities you enjoy. Your cognitive abilities increase dramatically. Negative emotions like stress and anxiety decrease cognitive function. The more stress you feel, the less capable you are of solving your problem. So…

  • Take a bath
  • Do some exercise
  • Play a game
  • Go out to eat with friends
  • Travel to a favorite spot
  • Watch a movie
  • Get some sleep

Need more ideas? Dr. Eric Berg shares some helpful tips on increasing dopamine levels in the brain naturally.

Strategy #2: Do something you dislike

This sounds counterintuitive.

Just a few paragraphs ago I mentioned that stress and anxiety decrease dopamine levels and cognitive function. Now I’m suggesting that you do something you hate?

Confusing no?

Here’s why it works. It’s a counterintuitive way to reframe the problem or issue you’re currently struggling with. If you’re obsessing over your billable hours for the week, organizing your files will (a.) provide you with a distraction (b.) reframe your thinking on your billable hours dilemma and (c.) provide you with a dopamine boost and a sense of accomplishment.

It’s actually a win.

When you organize your files you’re using psychological frames to change your thoughts and feelings.

You’re also more likely to increase dopamine levels. Twice.

  1. After completing a minor task you hate and…
  2. When you go back to your original task.

It’s a clever way to change your thinking.

Strategy #3: Avoid your co-workers

Don’t spend time with your co-workers.

Avoid legal professionals when you’re trying to disconnect from work. Spend time with friends and family who are unfamiliar with or disinterested in your work.

Obvious, right?

You’d be surprised at the number of attorneys who spend their free time with other attorneys. They discuss other things besides work, at first. But eventually, the conversation drifts towards work. If you value your sanity this isn’t the time or the place.

This comes with the obvious tips.

Shut down your email client, turn off your phone or set it to do not disturb. Physically remove yourself from people, paperwork and projects.

These strategies won’t work if…

Your mind is allowed to wander. If you’re like most people, you prioritize work. The activities you do – whether you enjoy or dislike them should create focus. You should be absorbed and fully engaged in the task at hand.

Give your mind something to chew on.

Disconnect to do your best work

You take your work home with you.

Your brain wants to obsess. To ruminate on your problems, failures and stressors. Stop trying to disconnect from work. This approach is doomed to fail.

Instead, replace work with something else.

When you need to disconnect from work, temporarily replace work with an activity you enjoy or an activity you hate. Either one works as long as your mind is fully engaged in the task at hand.

Finally, avoid your co-workers.

Take the time you need to recharge and you’ll find you have an inexhaustible supply of amazing ideas.

Try Bill4Time for free.

Filed Under: Blog, Legal, Running Your Business, Time Management

3 Realistic Vacations for Families of Busy Attorneys

August 17, 2018 By Andrew McDermott Leave a Comment

A recent survey by global recruiting firm Robert Walters lists attorneys as the hardest working professional. The implication is clear isn’t it? Attorneys work a little too hard.

You know it.

So does every other attorney in the industry. So does every other attorney in the industry. You protect your clients. From abuses in power, unfair agreements and neglected promises. You hold people and organizations accountable.  

It’s a busy and often thankless job.

Why busy attorneys need vacations

Attorneys routinely work 50 to 80 hours per week.

Business Insider shared the story of a corporate attorney whose day starts at 7am but ends at… 3:45am.

It’s sobering.

The effect on the health and well-being of attorneys is disastrous. Researchers share alarming statistics on the effect overwork has on their mental and physical health.

A Johns Hopkins University study found attorneys are 3.6 times more likely to experience depression than other professions. When they don’t have time to recharge the consequences bleed into their performance at work. The constant stress leads to cognitive decline.

Research shows your mortality is linked to your vacation time.

It’s not like this information is new to attorneys. You’ve probably heard it all before. So why do attorneys work so hard?

A vacation isn’t always doable for attorneys

Attorneys are often caught between two terrible options. Work long, hard hours or lose your job.

  • Solo attorneys work constantly to keep their bills and employees paid. For the first few years it’s a fight to keep the doors open and the lights on.
  • BigLaw associates run themselves into the ground to meet their quota. If they fail to meet their billable targets they know they’ll be fired.
  • Boutique attorneys are fixers. Their clients come to them for help when there’s a looming deadline, significant threat or crisis to handle. These clients are desperate for a resolution to their problems.

These are legitimate reasons to work hard but you still need a vacation.

What’s the solution?

Introducing the alternative, and more realistic vacations

Let’s face it.

You won’t be able to take an extended vacation whenever you want. But that’s no reason to sacrifice your family relationships.

You have options.

Option #1: The staycation

The staycation is the best of both worlds. You get the one-on-one time you and your family crave. But you’re also available if your firm needs you.

You take a day trip and you participate in leisure activities that are close to home and don’t require overnight accommodations. A few good examples of staycation activities could be:

  • Trips to water and amusement parks
  • Skydiving, rock climbing, skiing, snowboarding and other outdoor sports
  • Sports games (e.g. baseball, basketball, hockey, etc.)
  • Concerts, conventions and gaming events
  • Mini food and restaurant tours, dinner parties and informal get-togethers

A staycation keeps you close to home. Use it when your family knows/expects that you may be called away unexpectedly.

Option  #2: The semi-vacation

You need downtime.

Your family and friends need some one-on-one time. But things are up in the air at work. You’re not dealing with a major crisis at the moment but your situation may change quickly.

Use the semi-vacation.

Here’s how it works. You negotiate a set amount of time with your firm. You divide your vacation time by creating hours of availability each day. You break your vacation time up into manageable pieces.

Day 1: You’re available from 8am to noon. You’re off for the rest of the day.

Day 2: You’re off.

Day 3: You’re available from 7am to 11am. You’re off for the rest of the day.

This enables you to carve out some much needed family time in the midst of a low-level crisis or moderate workload.

Your firm needs to be open to it. If you own your business and you’re able to take some time off problem solved. If you’re working for a firm, you may need to frame your request properly.

Jan,

I wanted to discuss my vacation time with you. I’d like to go on vacation from May 1st  – 15th. It’s a slow period for us but things may ramp up later. I’d like to try vacationing on a part-time basis.

I could work 7 days out of my vacation for four hours each day.

Can we make this work?

This works well if your firm is open to your terms and it’s a great way to comprise. You and your family get the time together you need, the firm is prepared in the event of a surge in client work.

Option #3: Extended vacation with ROWE

In a Results Only Work Environment (ROWE) employees are paid for results (output) rather than the number of hours worked.

It’s perfect for solo/small law firms

Most attorneys are salaried employees. If hitting billable hours is the goal, it’s something you can do when you’re away from the office. Repetitive or routine tasks can be handled remotely. Need to appear in court? Pop in when you need to, then leave.

This gives you the ability to carve out a significant amount of family time.

It also means extended/unlimited vacations are possible. This works well for firms that are focused on billable hours as a goal. But it’s excellent for firms that rely on alternative fee arrangements (AFAs).

What if you’re still part of BigLaw?

Ask about remote work. BigLaw is finally beginning to embrace the remote and flexjob trend. Get a list of the do’s and don’ts. Meet your billable targets each week, then delegate, automate or outsource your non-billable work as much as possible.

Remote work + less non-billable work = more free time

Your vacation time – it’s tied to your mortality

You work hard.

Overwork has a disastrous effect on your mental and physical health. It leads to an inevitable decline in your cognitive abilities.

Overwork = defeat.

You and your family need vacations, but our ideal scenario isn’t always realistic. Alternative vacations give you the creative solutions you need to carve out more family time, even if you’re busy.

 

Filed Under: Blog, Legal, Small Business, Time Management

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